About this Privacy Policy
This Privacy Policy explains how Tasman Foreign Exchange Pty Ltd (“Tasman FX”, “we”, “us”, “our”) collects, holds, uses and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Policy applies to personal information collected through our website, account opening forms, onboarding processes, telephone communications and in the course of providing our financial services.
What Personal Information We Collect
We may collect identification information such as your full name, date of birth and residential address, contact details including email address and telephone number, identification document details such as passport or driver licence information, financial and transaction information, employment or business details, Politically Exposed Person information where required under anti money laundering laws, recorded communications, website usage information including IP address, browser type and device data, and any other information you provide to us or authorise us to collect. We may also collect sensitive information where required by law or with your consent.
How We Collect Personal Information
We collect personal information directly from you through application forms, website forms, email, telephone, SMS and other communications. We may also collect personal information through identity verification providers, from credit reporting bodies where permitted, from authorised representatives or third parties acting on your behalf, through website cookies and analytics tools, and where required or authorised by law.
Why We Collect Personal Information
We collect and use personal information to provide foreign exchange and related financial services, establish and manage your account, verify your identity, comply with the Anti Money Laundering and Counter Terrorism Financing Act 2006 (Cth), meet our obligations as an Australian Financial Services Licence holder, comply with regulatory and reporting obligations, prevent fraud, manage risk, handle complaints and disputes, improve our services and conduct direct marketing where permitted by law.
Identity Verification and AML Compliance
We are required under the Anti Money Laundering and Counter Terrorism Financing Act 2006 (Cth) to verify your identity before providing certain services. To do this, we may collect and disclose your personal information, including your name, residential address, date of birth and identification document details, to document issuers, official record holders, credit reporting bodies or approved third party identity verification service providers. These providers may compare the information you provide with information held in their records and provide us with an assessment of whether the information matches. If you do not consent to electronic verification, alternative identification procedures may be available. We may also disclose personal information to AUSTRAC, ASIC or other regulatory authorities where required by law.
Disclosure of Personal Information
We may disclose personal information to banking partners and payment providers, identity verification providers, technology and cloud service providers, professional advisers including legal, accounting and compliance advisers, regulators including ASIC and AUSTRAC, external dispute resolution bodies including AFCA, and other service providers who assist us in operating our business. We take reasonable steps to ensure that third parties protect personal information in accordance with applicable laws.
Overseas Disclosure
We may disclose or store personal information overseas where our service providers, cloud hosting providers or technology partners operate outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure that the recipient handles the information in accordance with the Australian Privacy Principles.
Direct Marketing
We may use your personal information to provide information about our services and related offerings where permitted by law. You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe mechanism in our communications. We comply with the Spam Act 2003 (Cth) in relation to electronic marketing communications.
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve user experience and collect usage statistics. You may manage cookie preferences through your browser settings or through our website cookie controls.
Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Personal information is stored securely in electronic systems and, where applicable, physical files. We retain personal information for as long as required to fulfil the purposes outlined in this Policy and to comply with legal and regulatory obligations, including record keeping obligations under the Anti Money Laundering and Counter Terrorism Financing Act 2006 (Cth) and the Corporations Act 2001 (Cth). In many cases, this may be at least seven years after the end of our relationship with you. We comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
Access and Correction
You may request access to personal information we hold about you and request correction of inaccurate or incomplete information. Requests should be made in writing using the contact details below. We will respond within a reasonable period. In some circumstances, we may refuse access as permitted by law.
Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may submit a complaint through the Complaints Form available on our website. The Complaints Form sets out, step by step, the process for raising and resolving concerns in relation to our services. We will acknowledge your complaint and respond within a reasonable timeframe in accordance with our internal dispute resolution procedures. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au
If your complaint relates to a financial service we provide , you may also refer the matter to the Australian Financial Complaints Authority at www.afca.org.au
Contact Details
If you have questions about this Privacy Policy or how we handle personal information, you may contact our Compliance Officer at compliance@tasmanfx.com
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will be available on our website www.tasmanfx.com.